fertassociation.blogg.se - Xfinity telephone number

Was told their ticket volume was high and it hadn't been assigned. I would hear back within 2 business days. In order resolve we'd have to get yet another extension, set that new number as our main number, and then continue to port. Was told the reason was something about the number being used as a virtual extension (BTN number?) and not an active line. Was told the number wasn't associated with our account and they would look into and get back to me in 5 business days Since that time, going on 2.5 months, I've been unable to complete the port for this number or have Comcast give me any rational explanation.Ĭalled to get last number ported. In order to keep the process going we dropped that number from the LOA and ported the remaining 49. At that time, 49 of my 50 numbers ported successfully but Comcast flagged one of them with an issue. If you are unable to port your number for that reason, contact your state public utilities commission for further information.In December I ported my business service from Comcast to Vonage.

Their customers may be unable to port their number to a new provider. If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers.Īlso, some rural wireline service providers may obtain waivers for the porting requirement from state authorities. Your long distance service will likely be provided by your new wireless company, which you should verify.

Before porting, ask your new company if your 911 service will be affected during the process.Īlso, your wireline long distance company will not move with you. Calls should go through, but 911 operators may not be able to call you back if disconnected. Wireless 911 location and callback services (where available) may be affected during the transition. Ask your new wireless company whether you will be able to continue using your current wireline number during the one-day transfer process. If you port from a wireline phone to a wireless phone, there may be a period when you have two telephones with the same number. Service issues for wireline to wireless transition However, porting from wireline to wireless service may still take a few days. You may be able to use your phone within a few hours for changes among wireless service providers.

Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.įCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day.

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated.

Provide the new company with your 10-digit phone number and any additional information required.

Contact the new company to start the process of porting your number.

Do not terminate your service with your existing company before initiating new service with another company.

Your contract may contain early termination fees and/or outstanding balances that you are obligated to pay. You may request service from a different company at any time. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers. If you're switching service providers and remaining in the same geographic area, you can keep your existing phone number.